Advanced Platform for Intelligent Utility Meter Management

The SenseMi Smart Metering Head-End System (HES) is a powerful and scalable platform designed to manage modern smart metering infrastructure across electricity, gas, and water networks. Integrated with the SYNC200 Hybrid Communication Module, the system enables utilities to monitor, control, and optimize large-scale meter deployments through a centralized and intelligent management interface.

With support for advanced communication technologies such as NB-IoT, LoRaWAN, and M- Bus, the SenseMi platform ensures reliable connectivity and secure data transmission across diverse network environments.

By combining advanced software architecture, hybrid communication capabilities, and powerful analytics, the SenseMi Head-End System enables utilities to improve operational efficiency, enhance visibility across their metering networks, and accelerate digital transformation.

Real-Time Monitoring with an Intelligent Dashboard

The SenseMi platform features a powerful and intuitive dashboard designed to provide operators with a complete overview of the metering infrastructure.

Through the dashboard interface, utilities can monitor:‍

Total number of active devices

Online and offline meters

Daily meter readings

System alerts and alarms

Network performance indicators

A live geographic map interface allows operators to visualize meter locations and network performance in real time. Each device can be selected directly on the map to access detailed operational data, enabling faster diagnostics and improved operational visibility.

The system also provides signal coverage visualization, allowing operators to analyze network connectivity and identify potential communication gaps.

Hybrid Communication Architecture for Smart Meter Networks

The SenseMi Smart Metering platform is designed with a hybrid communication architecture, enabling reliable connectivity through multiple technologies.

Supported communication technologies include:

1. NB-IoT for wide-area cellular connectivity

2. LoRaWAN for long-range, low-power communication

3. Wireless M-Bus and Wired M-Bus for local communication networks

This hybrid communication capability ensures continuous connectivity even in complex deployment environments. If NB-IoT communication is unavailable or unstable, devices can automatically switch to LoRaWAN communication via gateway infrastructure.

This flexible architecture allows utilities to deploy smart meters across urban, suburban, and remote areas with reliable communication performance.

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Advanced Meter Data and Operational Insights

The SenseMi Head-End System provides utilities with deep visibility into meter performance and consumption data.

Key operational parameters monitored by the system include:

Consumption and accumulated volume readings

Temperature measurements

Battery level monitoring

Signal strength indicators

Valve open or closed status

Tamper detection and tamper type identification

These insights allow operators to detect anomalies, prevent energy losses, and maintain accurate monitoring of utility consumption.

The platform also enables utilities to analyze performance trends and optimize operational strategies based on real-time and historical data.

Remote Meter Configuration and Control

The SenseMi system enables remote configuration and management of smart meters directly through the Head-End dashboard.

Operators can perform the following actions remotely:

✓ Configure meter transmission intervals (from minutes to daily reporting)

✓ Adjust communication parameters

✓ Execute remote commands

✓ Control valve opening and closing

✓ Reset pulse counters

✓ Clear tamper alerts

✓ Set meter offset values during device replacement

Remote device control reduces field operations, minimizes maintenance costs, and significantly improves operational efficiency for utility providers.

Secure IoT Communication Protocols

To ensure secure and efficient communication between meters and servers, the SenseMi platform supports industry-standard IoT communication protocols.

LwM2M Protocol

The system uses LwM2M (Lightweight Machine-to-Machine) protocol for efficient IoT communication.

Benefits include:

✓ Secure device communication

✓ Reduced data usage

✓ Lower power consumption

✓ Efficient transmission of detailed device information

DLMS Protocol

The system also supports DLMS protocol, enabling compatibility with traditional smart meter communication systems and allowing field technicians to retrieve meter data through optical readers.

M-Bus Integration

Both wired and wireless M-Bus communication can be configured for integration with existing metering infrastructure.

Over-the-Air Firmware Updates (OTA)

SenseMi’s Head-End System supports remote firmware upgrades, allowing utilities to maintain

and improve device performance without physical intervention.

Through OTA updates:

✓ New firmware files can be uploaded to the server

✓ Meters automatically receive update notifications

✓ Firmware upgrades are downloaded during the next communication cycle

✓ Devices install updates securely

The platform also supports bulk firmware updates, allowing utilities to upgrade large groups of

meters simultaneously.

Over-the-Air Firmware Updates (OTA)

SenseMi’s Head-End System supports remote firmware upgrades, allowing utilities to maintain and improve device performance without physical intervention.

Through OTA updates:

✓ New firmware files can be uploaded to the server

✓ Meters automatically receive update notifications

✓ Firmware upgrades are downloaded during the next communication cycle

✓ Devices install updates securely

The platform also supports bulk firmware updates, allowing utilities to upgrade large groups of meters simultaneously.

Historical Data and Performance Analytics

The platform maintains comprehensive historical records for each device, allowing utilities to analyze performance trends and system behavior over time.

Historical insights include:

❖ Consumption history

❖ Battery performance trends

❖ Signal strength variations

❖ Alert and tamper event history

This data enables predictive maintenance and long-term system optimization.

Metering Point Management and ERP Integration

SenseMi’s metering management system allows utilities to link smart meters with real-world installation data.

Meters can be associated with:

➢ Buildings

➢ Apartments

➢ Installation locations

➢ Customer accounts

Through the system’s API integration, these data points can be synchronized with enterprise systems such as ERP platforms, billing systems, or utility management software. This ensures seamless integration between operational systems and administrative infrastructure.

Intelligent Alert and Event Management

The platform supports customizable alert rules that allow utilities to monitor specific operational parameters.

Alert rules can be configured based on:

▪ Signal strength thresholds

▪ Battery level alerts

▪ Communication failures

▪ Tamper detection events

For example, the system can automatically trigger a warning if signal strength falls below a predefined threshold.

This automated alert system allows operators to respond quickly to operational issues and maintain network reliability.

Role-Based Access Control for Large Utility Networks

SenseMi provides a flexible role-based user management system that enables administrators to control user permissions across the platform.

Operators can be assigned access to specific:

→ Devices

→ Buildings

→ Geographic regions

→ Meter groups

This improves operational security while allowing teams to efficiently manage large-scale smart metering deployments.

Enabling the Future of Digital Utility Infrastructure

The SenseMi Smart Metering Head-End System and SYNC200 Hybrid Communication Module provide utilities with a powerful digital platform for managing modern smart metering ecosystems.

By integrating hybrid connectivity, secure communication protocols, advanced analytics, and remote device management, SenseMi empowers utilities to:

 Improve operational efficiency

 Reduce maintenance costs

 Enhance infrastructure visibility

 Accelerate digital transformation

The platform is designed to support the evolving needs of global utilities and the transition toward smarter, more connected infrastructure.